Getting Started
- What is register55?
- register55 provides retailers with their own, free
website selling products supplied by wholesalers
in their industry.
- Why should I sell online?
- Online sales are a reality that cannot be ignored.
register55 provides a way of making online sales easy,
and with no fees to pay, there's no risk for a retailer.
- I have a website – why
have another one?
- Your register55 website is an extension of your own.
You can get your web developer to add a link to your
existing website pointing to the register55 website.
- How much does it cost?
- register55 is free for both retailers and suppliers.
There are no monthly fees, annual fees, feature limitations
or premium packages. register55 funds itself through a
commission on each sale.
- How high is the commission?
- The commission is 20% of the wholesale price of a
product – when it gets sold. Before activating a
product in an online store, pricing is clearly visible,
and you can set the retail price of any product yourself.
- Who fulfils the order?
- When an order is placed, the supplier gets notified
and prepares the product for shipment. register55 organises
the courier and delivers the package to your customer,
and you will get paid your earned markup within 60 days.
As a retailer, you will be notified of all orders, but
you don't need to do anything.
- I'm based outside Australia, can I still sign up?
- Only registered businesses in Australia can benefit
from register55. However, we plan to make the system
available in new markets in the future. Please contact
accountservice@register55.com.au
to pre-register for an online store outside Australia.
- How do I cancel my website?
- Send your cancellation request to
accountservice@register55.com.au,
or call 1300 919 557. There are no contract periods or cancellation fees.
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Using register55
- What product can I sell?
- You are able to see the entire product catalogue when
you have a retailer account. You can select to sell any
product added by an industry supplier, once they approved you.
- How can I stop selling a product?
- De-select any product and it disappears from your store.
- How do I set a price for a product?
- Select a product and set your own price. There is a
minimum price limit. You can change pricing at any time.
- I'm not very good with computers...?
- register55 has a simple management console and comes
with step-by-step instructions to help you set up your
online store. You don't need to do anything when orders
come in: Once your store is set up, you don't need to do
any tasks on a regular basis. If you need help, review the
retailer manual, or ask a computer-literate friend of yours
to help set up the store.
- Can I invite additional suppliers?
- You can invite additional suppliers at any time: Either
from the management console, or by simply directing them to
the supplier information website
of register55. They can sign-up
and sell their products for free.
- Can suppliers hassle me to sell their products?
- Unless you have requested to sell a supplier's product a
they can't see you in the system.
- Can I change the page content of my website?
- You can update any page of your website: By default, your
website contains a 'About Us' and 'Contact Us' website. Simply
navigate to 'shop' in the management console, and change the
pages as required. You can add as many additional pages to your
website as you like.
- How do I change the appearance of my website?
- register55 comes with a selection of pre-built templates, and
if you know about CSS and HTML, or have a web developer, you can
also upload your own design.
- How do search engines find my website?
- register55 uses various strategies to ensure that your website
can be found and indexed by all major search engines. Websites are
continuously optimised for best results. Remember, register55 only
makes money if you make a sale.
- Can I sell my in-store stock online?
- You can only sell products that suppliers have included in
the catalogue. There is currently no provision to sell your
stock online. Let us know how important this ability would be
for you by emailing
accountservice@register55.com.au.
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Financials
- How much does it cost?
- register55 is free for both retailers and suppliers. There are
no monthly fees, annual fees, feature limitations or premium packages.
register55 funds itself through a commission on each sale.
- How high is the commission?
- The commission is 20% of the wholesale price of a product – when
it gets sold. Before activating a product in an online store, pricing
is clearly visible, and you can set the retail price of any product
yourself.
- Who pays for shipping?
- register55 aims to make shipping free for consumers and pays
the shipping charges from a retailers' markup earnings. However,
register55 guarantees retailers a minimum 15% markup on the
wholesale price of any product.
- Who pays for transaction fees?
- Credit Card transaction fees are deducted from your earnings,
just like in your bricks & mortar store.
- When do I get paid my earnings?
- Earnings are available within 60 days of the sale. You will
receive an email notifying you of your earnings, and you can
request a transfer to your Australian bank account.
- Why should I accept a cut in my earnings?
- Because you don't have any risk of dead stock, no rent,
insurance or fees to pay, yet you can make revenue from the online
marketplace.
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Troubleshooting
- I've lost my password – can I reset it?
- Visit the password recovery tool
and follow the instructions.
- How do I process a return?
- A customer who wants to return or exchange an item come into
your bricks & mortar store. You can give them a refund and put
the item in your own stock, exchange the item, or return it to the
supplier for a credit to your register55 account.
- Why is feature XYZ missing?
- register55 is continuously improving. If you'd like to submit
a feature request, email
accountservice@register55.com.au
and we'll see what we can do.
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